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  Overview - Conflict    
  Ten Secrets - Conflict
  Ten Secrets - Leadership


Catori's Journal (Newsletter)

 

 

 

 

 

 

 

If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams

 

FOR BUSINESSES 

Consulting, leaderships skills, conflict management, employee relations, facilitated discussions, conflict transformation, volunteer or intern management, documentation of organizational processes

Like any organization, businesses can lose focus, energy and cohesiveness. When this occurs productivity can decrease, conflict can increase and co-workers can feel less in sync. Sometimes leaders can put out the small fires and continue to motivate individuals. But over the long haul if significant change does not take place, good experienced people will leave. The question then needs to be asked, "How you can do to prevent it from happening again?" 

Begin by taking an objective look at your business, department or work group. Is this a place you enjoy working? Why? Why not? Look at your leaders. Do they have leadership skills or are they flying by the seat of their pants? If they have good leadership practices are they able to train others? Is there tension or an unusual amount of conflict among your co-workers? What is the communication style and is it effective? 

There are several myths in business and one concerns leadership. The myth is that people in management positions have good relationship or leadership skills. Some do, most don't. Some are blessed with the gift of making strong binding relationships, most aren't. Mainly because they were never initially taught these skills and they certainly were never taught that it is a 'skill' not a 'gift'. A skill must be learned and then practiced to mature and be used with ease. 

Another important and critical element, is understanding that all employees come to your business with an internal 'contract'. The 'contract' is different depending on the employee but it is as real as the one they signed or verbally agreed upon when they joined your organization. It's imperative that you know this contract is as binding as a legally written one and has priority over anything you agreed upon.

So what's in this contract? Their values, ethics and emotional, physical, mental, intellectual and spiritual rules and boundaries. How can you know what is in their 'contract'? You won't and if the work situation gets too bad, they'll leave and you will never know.

My services include (but are not limited to):

Assisting your managers and supervisors discover their leadership abilities. Skills they can practice and use to build better relationships in and out of the office. Leadership that comes from the authenticity of each human being, not a canned step-by- step formula to be followed.

Conflict management for clerical, administrative, management and field staff. This is not a skill just for your management team, all your  employees will benefit from this workshop. The first steps in transforming conflict is to clearly define the tension  - devoid of emotions or politics. Next is to create realistic, sustainable solutions that can be carried out by those involved and supported by others in the workplace.  

Helping your employees understand how their 'contracts' impact their productivity, office energy and the relationships with co-workers. And ways they can update or 're-negotiate' their contracts to improve their relationship with the company, management and co-workers.

Facilitated discussions to uncover the tensions, challenges or conflicts that can be blocking your company's, department or work group's success. And guidance with developing a blue print to get back on track.

Documentation of organizational processes to help establish institutional memory. Stop recreating the wheel! If you do not have written employment policy and procedures you are losing valuable information each time a senior member of your staff leaves your organization.

Other areas of service:

 

Bryan Hudson
tel: 404.643.4677
email: bryanhudson@bellsouth.net

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